'Travel firm put our lives at risk in hurricane'

A couple’s Caribbean holiday was wrecked by Hurricane Melissa, and they’re urging TUI for a refund. TUI claimed the situation was “beyond our control” and suggested they file an insurance claim instead. Mr Ramsden expressed frustration over poor customer service, saying they didn’t get what they paid for. TUI acknowledged the “disruption and distress” caused but defended their decision to lockdown the hotel, citing guidance from the Foreign Office.

Read the full article at BBC News